Privacy Policy

Last updated: October 2026

This policy explains how Vehido ("we") collects, uses, shares and protects your personal information when you use the Vehido app (Android, iOS, web) and our landing page. By using the Service you acknowledge that you have read and understood this Policy; see also the Terms of Service.

1. Data controller

Vehido determines the purposes and means of processing your personal data in the Service. All requests relating to personal data should be sent to gendosoft@gmail.com, or contact us directly: 6th Floor, Viet A Building, 9 Duy Tan, Cau Giay, Hanoi, Vietnam; phone/Zalo +84 343 543 199.

2. Information we collect

2.1. Information you provide

• Account: name, email; when you sign in with Google, we receive your name, email (and profile picture, if any) from Google. Passwords are managed by Firebase Authentication — we cannot read your password.
• Profile and settings: display currency, language.
• Vehicle data: vehicle name, plate, brand, model, year, odometer (ODO), member list and sharing invitations (invitee email, invitation status).
• Vehicle timeline: entry type, date, cost, odometer, notes, photos you upload (Capture), place name and GPS coordinates (Check-in).
• Budgets: month, limit, category, vehicle, alert thresholds.
• Support contact: the name, email and message you send when contacting us (via the contact form or email).

2.2. Information collected as you use the Service

• Location: only when you tap "Use current location" on a Check-in entry and have granted location permission. We do not track location in the background or continuously.
• Push notifications: your device/browser's notification token (FCM token) to deliver reminders and budget alerts.
• Plan information: plan type (Free/Premium), term, where purchased (mobile/web) and payment status. We do not receive or store your card number or detailed payment information.
• Device and advertising data (Free plan on mobile): ad providers may collect advertising identifiers, IP address, device information and ad interactions (see section 6).
• Basic technical data: server access logs (IP address, browser type, access time) recorded by the web/Firebase infrastructure for operation and security.

3. How we use information

• Create and manage your account, authenticate sign-in and sync data across devices;
• Provide features: vehicle timeline, reminders, budgets and expense charts, vehicle sharing;
• Send push notifications when a reminder is due or a budget threshold is reached;
• Verify, activate and manage Premium plans; process purchase restoration;
• Show ads to Free-plan users in the mobile app;
• Respond to your support and contact requests;
• Secure the system, prevent fraud/abuse and troubleshoot issues;
• Comply with legal obligations.

We do not sell your personal information and do not use your vehicle data, photos or location for advertising.

4. Sharing vehicle data with others

When you are a vehicle owner and invite members, those who accept can view all of that vehicle's data (vehicle details, timeline, costs, photos, check-in locations, entries you created) and add new entries. The owner manages the member list. Share only with people you trust. Data of other vehicles you are not a member of is not visible to you.

5. Sharing with processors and third parties

We use the providers below to operate the Service; they receive only the data needed for their function:

• Firebase (Google) — authentication, database (Realtime Database), photo storage (Storage), push notifications (Cloud Messaging), remote configuration (Remote Config), landing-page hosting (Hosting);
• Google Sign-In — sign in with a Google account (optional);
• Google AdMob and our own ad server (Advero) — show ads to Free-plan users on mobile;
• Google Play / Apple App Store — process payments and manage subscriptions on mobile;
• Stripe and our payment gateway — process Premium payments on web; the gateway receives your account identifier to update Premium status;
• Google Fonts — load fonts for the landing page (Google may receive your IP address when you visit it);
• External seller sites — when you tap a product in the Shop you leave Vehido and that party's policies apply.

Beyond the above, we disclose information only upon a lawful request from a competent authority, to protect our rights and the safety of us/users, or with your consent. If Vehido merges or transfers its business, data may be transferred to the successor under equivalent protection commitments.

6. Advertising

Free-plan users see ads in the mobile app (not on web). Ad providers may use your device's advertising identifier to show and measure ads. You can reset or limit ad tracking in your device settings (Android: Settings → Google → Ads; iOS: Settings → Privacy & Security → Tracking). Upgrade to Premium to remove ads.

7. Browser storage and cookies

The web app uses browser storage (and Firebase Authentication) to keep you signed in and remember choices such as language. The landing page does not use tracking or advertising cookies. You can clear site data in your browser settings; doing so may sign you out.

8. Storage and international transfers

App data is stored on Google (Firebase) infrastructure, which may be located in data centers outside Vietnam. The web app is served from servers in Vietnam. Web payments are processed by Stripe. When data is processed outside Vietnam, we use providers with appropriate safeguards and comply with Vietnamese personal data protection law.

9. Retention

We keep your data while your account is active. When you request account deletion, we delete or anonymize personal data and vehicle data you own within a reasonable time (generally up to 30 days; backups may take longer to be fully purged), except information we must keep under law (for example transaction records). Entries you created in someone else's vehicle may be retained in anonymized form or deleted at your request. When an owner removes a member, that person loses access to the vehicle; entries they created remain part of that vehicle's data.

10. Security

We apply reasonable technical and organizational measures: encrypted connections (HTTPS), user authentication, database access rules per account and per vehicle member, only trusted systems can write Premium status, and limited internal access. However, no system is completely secure; use a strong password, do not reuse passwords and sign out on shared devices. If we discover a security incident affecting you, we will notify you as required by law.

11. Your rights

Under Vietnamese personal data protection law, you have the following rights regarding your data:

• Access and correction: view and edit vehicle data, timeline, budgets and profile directly in the app;
• Request a copy, provision, deletion or restriction of processing of personal data;
• Withdraw consent or object to processing (for example revoke location, notification or photo permissions in device settings; turn off reminders in the app);
• Lodge a complaint with us or the competent authority.

To exercise your rights, or to request deletion of your account and data, email us from your account email at gendosoft@gmail.com. We may need to verify your identity before acting and will respond within the period required by law. Withdrawing consent may cause some features to stop working.

12. Children

The Service is not directed to children under 13 and we do not knowingly collect their data. If you believe a child has provided data to us, please contact us so we can delete it. Users under 18 need the consent of a parent/guardian.

13. Changes to this policy

We may update this Policy as the Service or the law changes. The new version will be posted on this page with its update date; for material changes we will try to notify you in the app or by email.

14. Contact

For privacy questions, please contact gendosoft@gmail.com.
Address: 6th Floor, Viet A Building, 9 Duy Tan, Cau Giay, Hanoi, Vietnam.
Phone/Zalo: +84 343 543 199.