Frequently Asked Questions

Last updated: October 2026

What is Vehido?

Vehido is an app that helps you log maintenance history, track expenses, set budgets and get reminders for your vehicles (cars, motorbikes). It works on mobile (Android/iOS) and in a web browser.

How do the Free and Premium plans differ?

Free: manage up to 2 vehicles, no vehicle sharing, and ads are shown on mobile. Premium: unlimited vehicles, sharing with unlimited members, and no ads. All other features (timeline, reminders, budgets, expense charts) are available on both plans.

How much does Premium cost?

6 months for 149,000 VND, 1 year for 249,000 VND and Lifetime for 999,000 VND. There is no monthly plan and no free trial. The price shown in the app/store may differ slightly because of taxes or the app store's exchange rate.

What does "Lifetime" mean?

You pay once and use Premium without renewing, for as long as Vehido continues to provide the service.

How do I cancel an auto-renewing plan?

The 6-month and 1-year plans renew automatically. If you bought on Android, cancel in Google Play → Payments & subscriptions; on iOS, cancel in Settings → Apple ID → Subscriptions; if you bought on web, follow the instructions in your Stripe receipt email or contact us. Cancel before the next renewal date; you keep Premium until the end of the period you paid for.

I bought Premium but it isn't active?

On mobile, open Upgrade to Premium and tap Restore purchases. On web, the status usually updates within a few seconds; reload the page. If it still isn't active, email your account email and receipt to gendosoft@gmail.com.

Are refunds available?

Refunds follow the policy of Google Play, the App Store or Stripe, wherever you paid, and applicable law. See the Terms of Service for details.

Is my data secure?

Your data is stored on Firebase (Google) infrastructure with access rules: only you and the people you invite to share a vehicle can see that vehicle's data. We do not sell your data. See the Privacy Policy for details.

How does vehicle sharing work?

The owner (Premium) invites others by email. The app does not send an email; the invitee sees the invitation when they sign in with that exact email and can accept or decline. Members can view all vehicle data and add new entries, but can edit/delete only entries they created.

Why can't I delete a vehicle?

Only the owner can delete a vehicle, and all members must be removed first to avoid deleting data others are still using. Deleting a vehicle cannot be undone.

How are reminders calculated?

For Maintenance and Oil change, the reminder is calculated from the date or odometer of the most recent entry of that type plus the interval you configured (by km and/or months — whichever comes first). Capture reminders are off by default and follow the interval you choose. Enter the odometer (ODO) when adding entries so km-based reminders are accurate.

I'm not receiving notifications?

Check that you've allowed notifications for Vehido in your device/browser settings, that reminders are turned on in the vehicle's Reminders screen, and that battery saver isn't blocking background notifications.

Why does the app ask for location, photo and notification permissions?

Location is used only when you tap "Use current location" on a Check-in entry. Photo/camera access is used only when you add photos to a Capture entry. Notification permission is used to send reminders and budget alerts. You can revoke these permissions at any time in your device settings.

Can I change the language and currency?

Yes. Open Account to change the language (Vietnamese/English) and Edit profile to change the display currency (default VND).

Can I use the app on multiple devices?

Yes. Signing in with the same account on your phone and on the web shows the same data, including your Premium status.

What is the Shop? Does Vehido sell products?

The Shop is a list of suggested vehicle-related products. Tapping a product opens the seller's page in your external browser; Vehido does not sell products, process payments for them, or take responsibility for the seller's products/services.

How do I delete my account and data?

Send a request from your account email to gendosoft@gmail.com. We will verify and process it under the Privacy Policy. If you have an auto-renewing plan, cancel it in your app store first.

Where can I get support?

Email gendosoft@gmail.com, or use the contact form on the home page.
Address: 6th Floor, Viet A Building, 9 Duy Tan, Cau Giay, Hanoi, Vietnam.
Phone/Zalo: +84 343 543 199.